Damage Exchange Request

Our apologies for the damage or defective product.  If you could please complete this form we will look at your request and work to get a replacement out to you ASAP or we will contact you with an RA number for you to return it.

First, can you please describe the damage and, if possible, attach a quick digital picture of the damage (small file size please!)  In most cases, if we have a picture we can issue a replacement or refund right away and there is no need to send the set back to us.  Invariably when an item is received damaged it's either factory defect or damage during shipping.  A picture helps us communicate the error to the factory or shipping company so we can expedite your replacement order.

DAMAGED SHIPMENTS
We must be notified via this form of any damage (or other problems) and have been provided with any and all additional information within 2 business days of you receiving your products. Once you have determined that the products shipped to you were received damaged, you need to notify us and the carrier (ie. UPS,FedEx, or US Postal, etc.) within 2 days.

DEFECTIVE MERCHANDISE
Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT return the product back without contacting us first via this form and receiving an RGA number and the necessary return instructions. After receiving the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.

COMMON ERRORS
Probably one of the most common errors would be on the card shufflers.  Please make sure without a doubt that your batteries are in correctly and that they are NEW batteries.  If the batteries are in backwards the cards will shoot out of the shuffler instead of pulling them in.

To read our complete exchange policy please click here.

Please email us using the form below. We answer all email inquiries within 48 business hours.  If you do not hear from us within that time frame please contact us again.    Please remember to check your spam filter to make sure it hasn't snatched our reply.


Please tell us about your order and yourself

Please tell us about damage or defect

Please upload at least 1 image of the damage or defect

Please confirm that you have checked the most common errors with shufflers

Don't forget to fill in the "live person" field below or your form will not go through!

"Real Person" Verification

We do apologize, but to ensure that you are a REAL person and not an automated program filling in this form we had to implement this security feature. Don't forget to enter the characters EXACTLY as you see them in this picture.

PLEASE REMEMBER: All letters are capitalized and will need to be typed as such. There is NO space in between characters.